Comments: tell us what you think
It is important for us to know what you think, especially if you have suggestions to make which will help us improve our service. If you have a comment or question about CALAT, you can contact the relevant Centre/department.
Tell Ofsted what you think
You can also share your views on CALAT with Ofsted, the Office for Standards in Education, Children’s Services and Skills: Ofsted Learner View.
You will need to register on the site using your email address and a password will be emailed to you. Once logged in to Learner View you will need to search for CALAT, which is listed as Croydon London Borough Council. You may also need our Ofsted number which is 53112.
The information you provide can influence Ofsted’s decisions about which providers to inspect, and when. You will also be able to see what other learners have said about CALAT.
Compliments: let us know when we’re getting it right
We are not just looking for a pat on the back; we need to know when we are doing things right so that we can incorporate these good practices into other parts of our service where things may not have been working so well.
Complaints: tell us how we can improve
We aim to provide a high standard of service and we rely on you to tell us how we’re doing. Your complaints help us to know where we need to improve. We take all complaints about CALAT seriously. If you have a complaint about the service we offer, you should first contact the Centre / department concerned by either:
- using the form provided at all CALAT reception counters
- telephoning 020 8726 7777
- writing (to Emma Lindsell, Director of Economic Growth, 4th floor Zone E, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA)
- using the online contact form
- visiting croydon.gov.uk and following the links online
Once your complaint is received, the relevant manager will aim to deal with it as quickly as possible. If they cannot resolve your complaint on the spot, they will aim to do so within five working days.
However, where the complaint is more complicated, it will be acknowledged and responded to in full within 20 working days. If the complaint takes longer than 20 working days to resolve, the investigating office will keep you updated on its progress.
If you are not satisfied with our response to your complaint, you should write to The Directorate PA to Emma Linsdsell, Director of Economic Growth, 4th floor Zone E, Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA, giving the reasons why you are not satisfied with the reply.